1. All Bitstorm products are warranted against defects in material and workmanship for a period of one year from date of purchase under normal use. Warranty does not cover damage caused as a result of improper installation.
2. The customer is responsible for delivering the defective product to the designated RMA address for repair or replacement.
3. Bitstorm will repair or replace a product that was found to be defective by Bitstorm during the warranty period at its discretion.
4. This warranty does not cover labor cost for removing and reinstalling the device for repair nor for any expendable parts that are readily replaced in normal use.
5. The sole responsibility of Bitstorm under this warranty shall be limited to repair of this product, or replacement thereof, at the sole discretion of Bitstorm.
6. All RMA items shipped to Bitstorm must be freight prepaid. Bitstorm will pay the return freight via a service of Bitstorm's choice. Customer is responsible for payment of any shipping upgrades.

Limitation of Warranty
This warranty does not apply if the Product:
a. has been opened and/or altered, except by Bitstorm technical personnel,
b. has been painted in way shape or form,
c. has been damaged due to errors or defects in cabling,
d. has been subjected to abnormal physical or electrical stress, including lightening strike, misuse, negligence, or accident,
e. has been improperly installed,
f. removal of MAC Address label, or
g. has been loaded or attempted to have loaded incorrect firmware.

What information will be required?
Customer name, contact information, and shipping information
Date of Purchase (We may request a copy of the invoice as proof of purchase in certain, limited circumstance)
Problem Description
MAC Address of each unit
Troubleshooting actions taken so far

***International Customers***
1. Customer to use their own shipping account when sending products back to Bitstorm.
2. When sending back RMA, the commercial invoice must declare “Return For Repair” and “NO Commercial Value”. The total value of the commercial invoice cannot exceed $10.00USD. If these steps are not followed, the RMA will not be accepted or fulfilled.